Skip to main content

Help & support

We're here to help

To discuss your Novitas loan, please call us on 0333 321 6070 or email

Please refer to our Frequently Asked Questions for answers to the most commonly asked questions.

If you would like to discuss the status of your legal case, please contact your solicitor. 

Below you will find contact details for relevant organisations which can provide additional support. 

Additional support

    Dissatisfaction with your solicitor

    If you are dissatisfied with your solicitor, you can raise a complaint directly with them. You also have the option to refer your complaint to the Legal Ombudsman service, which provides a free service to investigate complaints about lawyers in England and Wales. 

    Legal Ombudsman contact details: 
    Telephone: 0300 555 0333 

    You could also raise a complaint with the Solicitor Regulatory Authority (SRA) who are the regulatory body for all solicitors in England and Wales.

    Solicitor Regulatory Authority (SRA) contact details: 
    Telephone: 0370 606 2555 

    Dissatisfaction with your insurer

    If you are dissatisfied with your insurer, you can raise a complaint directly with them. 

    You can also refer your complaint to the Financial Ombudsman Service (FOS), which provides a free service to review and settle complaints between consumers and businesses that provide financial services.

    Financial Ombudsman Service (FOS) contact details: 
    Telephone: 0800 023 4567 

    It is important to engage with your insurer’s complaints process before approaching the Financial Ombudsman Service. 


    If you would like any of the following services, please contact us.

    • Large text documentation
    • An explanation of documentation
    • Third party authorisation

    Independent help and advice

    • StepChange Debt Charity - Free online debt advice 
    • National Debtline Free, independent debt advice by phone or online
    • Money Advice Trust National Charity helping people across the UK tackle their debts and manage their money with confidence
    • Citizens Advice Network of independent charities offering free, confidential advice online, by phone or in person
    • Money Helper Free service provided by the Money and Pensions Service delivering impartial guidance that is backed by government
    • Pay Plan Providing free, impartial debt advice backed by unions, employers, banks and debt advice groups

    Charities offering help and support

    • Samaritans Confidential support for people experiencing feelings of distress or despair.
      Phone: 116 123
    • Mind Advice and support for anyone experiencing a mental health problem.
      Phone: 0300 123 3393 (Mon to Fri, 9am to 6pm)